Hi, I'm Rina Brahmbhatt. I'm a ITSM Consultant and certified ITIL® Master with over 20 years of experience helping organizations transform their service delivery. But my career didn't start in a server room—it began at a Post Office counter in London. It was there I discovered my passion for service, which led me on an unexpected journey into the hidden half of the tech industry. My philosophy is simple: technology should serve humans, not the other way around. I specialize in simplifying complex IT challenges and turning them into solutions that people love to use. As an Adjunct Professor , mentor , and host of the @ServiceNotes podcast, my goal is to give you the practical roadmap I wish I had—a clear path to building a successful and fulfilling career in tech. Happy Reading!